Reports To Sales Manager
Position Type: Exempt (See Sales Plan)
The Sales Associates responsibilities include working closely with customers to determine their needs, answer their questions about our products and recommend the right solutions. You should also be able to promptly resolve customer complaints and ensure maximum client satisfaction. To be successful as a Sales associate, you should stay up-to-date with product features and maintain our company’s visual appearance in high standards.
Ultimately, the duties of a sales associate are to achieve excellent customer service, while consistently meeting the company’s sales goals.
Ensure high levels of customer satisfaction through excellent sales service
Assess customers needs and provide assistance and information on product features
Welcome customers to the company and answer their queries
Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis
“Go the extra mile” to drive sales
Remain knowledgeable on products offered and discuss available options
Build productive trust relationships with customers
Suggest ways to improve sales (e.g. planning marketing activities)
Data Entry of all new sales
Follow through and Follow up on all customer questions, complaints, issues, and future needs
Brings in new customers; responsibilities include:
Becomes familiar with all services offered by A & A Lawncare
Drives sales process initiated by sales department
Follow up on lead obtained by other departments/team members
Events as planned
Expand services of current clients. Up selling.
Coordinates “sold” services
Initiates paperwork to complete sale and arrange service
Coordinates with office manager to ensure database entry accuracy
Communicates client needs to ensure client satisfaction
Ensures scheduling per client request.
Customer Relations, responsibilities include:
Serve as single point of contact for assigned clients
Coordinate resolution of service issues, involving appropriate department/team members to achieve client satisfaction.
Participates in collection process as needed
Follow up with customers to ensure client satisfaction
Communicates changes in customer or service needs
Represents A&A Lawn Care
While On-Duty, exhibits a professional manner and observes dress code and behavior policies
While Off-duty, if in A&A apparel, exhibits a professional manner and observes behavior policies
Other duties as assigned
All A&A Lawncare & Landscaping staff members are required to meet the company’s quality goals, operating philosophy and ethical standard at all times. Confidentiality is essential due to the nature of the company’s business.
High School or GED (Associate Degree in Marketing or equivalent work experience – preferred)
Sales: Two to three years of sales in service-related business – preferred
Subject Expertise: General knowledge of landscaping industry – preferred
General understanding of customer service
Microsoft Office, Excel, Word and Access
Service Assistant or similar customer management software a plus
Physical strength: Ability to lift 50 lb.
Flexible work schedule; i.e., some Saturdays if needed
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