SALES ASSOCIATE

Reports To Sales Manager

Position Type: Exempt (See Sales Plan)

Summary

The Sales Associates responsibilities include working closely with customers to determine their needs, answer their questions about our products and recommend the right solutions. You should also be able to promptly resolve customer complaints and ensure maximum client satisfaction. To be successful as a Sales associate, you should stay up-to-date with product features and maintain our company’s visual appearance in high standards.

Ultimately, the duties of a sales associate are to achieve excellent customer service, while consistently meeting the company’s sales goals.

Responsibilities

Ensure high levels of customer satisfaction through excellent sales service

Assess customers needs and provide assistance and information on product features

Welcome customers to the company and answer their queries

Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis

“Go the extra mile” to drive sales

Remain knowledgeable on products offered and discuss available options

Build productive trust relationships with customers

Suggest ways to improve sales (e.g. planning marketing activities)

Data Entry of all new sales

Follow through and Follow up on all customer questions, complaints, issues, and future needs

Essential Functions

Sales

Brings in new customers; responsibilities include:

Becomes familiar with all services offered by A & A Lawncare

Cold Calling

Drives sales process initiated by sales department

Follow up on lead obtained by other departments/team members

Networking

Events as planned

Expand services of current clients. Up selling.

Coordinates “sold” services

Initiates paperwork to complete sale and arrange service

Coordinates with office manager to ensure database entry accuracy

Communicates client needs to ensure client satisfaction

Ensures scheduling per client request.  

Customer Service

Customer Relations, responsibilities include:

Serve as single point of contact for assigned clients

Coordinate resolution of service issues, involving appropriate department/team members to achieve client satisfaction.

Participates in collection process as needed

Follow up with customers to ensure client satisfaction

Communicates changes in customer or service needs

Represents A&A Lawn Care

While On-Duty, exhibits a professional manner and observes dress code and behavior policies

While Off-duty, if in A&A apparel, exhibits a professional manner and observes behavior policies

Other duties as assigned

All A&A Lawncare & Landscaping staff members are required to meet the company’s quality goals, operating philosophy and ethical standard at all times.  Confidentiality is essential due to the nature of the company’s business.

Qualification/Requirements

Education/Licenses

High School or GED (Associate Degree in Marketing or equivalent work experience – preferred)

Experience

Sales:  Two to three years of sales in service-related business – preferred

Subject Expertise:  General knowledge of landscaping industry – preferred

Skills

Professional demeanor

General understanding of customer service

Flexible

Technical Knowledge

Microsoft Office, Excel, Word and Access

Service Assistant or similar customer management software a plus

Physical/Mental

Physical strength: Ability to lift 50 lb.

Other

Flexible work schedule; i.e., some Saturdays if needed

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