Have you ever been a customer of a bank that has been bought? Was that an easy transition? Did you feel like part of your relationship with them evaporated the day the new sign went up? It’s probably because it’s hard to merge large companies and provide the same service to customers that they were used to getting.
TruGreen and Scotts Lawn Service’s joint venture will combined will now have to manage 2.3 million customers. The combined business will operate under the TruGreen, based in Memphis, Tennessee.
- Large lawn care super corporations won’t be able to provide the same personal care and service that smaller regional and local lawn services can provide.
- If you’ve been stung with poor results or bad service from either TruGreen or Scotts in the past, your options just shrunk if you want to continue with a national lawn service company.
Advantages of a Large National Lawn Service Company For Companies
Large national lawn service companies do have one advantage over smaller lawn service companies when it comes to customer with multiple locations throughout the United States. The larger company can provide these chain customers one point of contact to manage all of their contracts.
Advantage of a Smaller Local or Regional Lawn Service Company for Companies
If you are like most companies in the United States, the advantage of large lawn care companies being able to provide one point of contact doesn’t exceed the personal care and service customers will receive from smaller lawn service companies. In many cases customers will always be a small fish in a big pond for the larger lawn services. Larger lawn service companies aren’t setup to deliver responsive, personalized, agile service like the smaller lawn service companies. If a smaller lawn service company doesn’t provide great service, they’ll be out of business quick and the owner’s reputation will be ruined locally and regionally! Not so for the larger lawn care services who can just find more customers somewhere else.
Size Matters on Both Ends for Companies and Homes
Just because larger lawn services can’t provide the personal care and service that smaller lawn services can, we don’t suggest you just let any one guy with a trailer and some mowers be your lawn service either. Finding an established regional or local lawn service can offer many advantages over a less established and less sophisticated lawn service company. If a company is too small they’ll have problems training their teams and they’ll have a hard time getting good pricing on the products they use to keep your lawns in great shape.
- that is large enough to provide all the services you desire
- that will value your business
- that will provide agile and responsive service
Best Ways to Review the Right Lawn Service for You or Your Company
Make sure to examine the frontline people. Would you like to work with them? How does the company find and train their frontline employees? What is their frontline turnover rate? Also, make sure to examine their systems and processes. It takes communication, time, fine-tuning and systems to insure a great lawn. What systems do they have in place for quality control?
A&A Lawn Care feels we are just the right size to keep your lawn looking great and healthy. We are large enough to train and keep our frontline employees, get great pricing on the products we use to service your lawn, and we are small enough to the personal care and service you deserve. Probably most important of all.. WE WILL NEVER TAKE YOUR BUSINESS FOR GRANTED!
Contact Us (859-384-0266) for a Free Consultation!
About A & A Lawn Care & Landscaping
A & A Lawn Care & Landscaping can beautify your lawn and landscaping using our vast experience in turf grass management. Our complete lawn service is designed for both residential and commercial lawns and we keep your lawn healthy without harming your family, staff, or pets.